Digital inclusion

In this report we look at whether the way we design digital experiences is unwinding the gains we have made in creating more inclusive, diverse and equitable outcomes and a built environment where everyone belongs.

Through insights from Australia’s Centre for Inclusive Design and others we investigate how designing for inclusion benefits everyone and could help meet people’s individual needs and preferences.

The report provides practical ideas from our SDP Roundtable for how we could intentionally design for greater inclusion, including:

  • Seeking diverse feedback early and often

  • Celebrating purpose over projects

  • Measuring for better not just broken

  • Personalising rather than complicating

  • Providing analogue alternatives

Published: July 2024

Sustainable digitalisation principles addressed

The sustainable digitalisation principles and factors that this report touches on are marked below in bold.

1_ Clarity of Purpose

  • Determination of Purpose

  • Disclosure and Consent

2_ Benefit to Humanity

  • Human Centricity

  • Privacy

  • Data Ownership

3_ Whole Impact

  • Cybersecurity

  • Environment

  • Hardware Materials

4_ Broad Responsibility

  • Systemic Impacts

  • System Resilience

  • Future Impacts

5_ Stakeholder Accountability

  • Data Quality and Trustworthiness

  • Complaint Management

  • Accountable Parties

  • Transparency

Start applying the sustainable digitalisation principles in your business and on your digital deployments with our Principle Application Frameworks.

Image at top: Lucrezia Carnelo